My lead time is generally 4-6 weeks, and will go up during busier times of the year (winter holidays).

All sales are final. Unless there is a defect with the piece that is my fault, I am unable to take returns. Refunds or exchanges for damaged items will be evaluated on a case by case basis. If you receive a damaged item, or the wrong item, please contact me ASAP. I try my best to post detailed & accurate photos of pieces. Please review all photos and the item description before ordering.

In general, all sales are final. However, if you have ordered an item and change your mind within 48 hours, I may be able to cancel your order. Please reach out ASAP! Cancelled orders will be subject to a minimum of a 5% restocking fee, which will go up if a piece is already in early stages of production.

I typically do not work with customer-supplied gold or gemstones, and only take on these projects on a case-by-case basis.

The majority of my pieces are crafted in solid 14K Yellow Gold, and I offer some of my pieces in 10K Yellow Gold and Sterling Silver. Depending on the piece, I can sometimes accommodate requests in 18K Yellow Gold. I do not work in Rose or White Gold, and I typically do not take on custom projects in Sterling Silver.

If your package has been stuck in shipping for a long time, or has been stolen (e.g. porch pirate) - PLEASE reach out to me! Every piece that leaves the M.Grace studio is shipped fully insured - this is what the handling fee pays for. If your piece is lost or stolen, most of the time insurance will cover a replacement.

If you are ordering from outside of the USA, you may be subject to tariff and/or duties from your home country. This is the customer's responsibility to research and pay these fees.

All M.Grace jewelry is designed to be worn. However, that does not mean it is indestructible! Fine jewelry should be worn with care and caution. Any and all damage that occurs to your jewelry while under your care is your responsibility, including broken/chipped stones, bent rings, broken clasps, etc. I highly suggest researching the metals and stones that are in your jewelry, and caring for them accordingly.